Welcome to our Residents and Families Page
Here you can find the answer to frequently asked questions.
In moving in to any of our communities you should have received a move in packet. Here is where you will find our Welcome to Senior Salons Letter / Family Request Form / Price List. As each of our communities differ slightly in both price and services, we can't list each one here for you. However you are welcome to click on the link below to email us and we will send you any information you request about your particular community.
The Family Request Form is a great way for you to communicate to us, the services and frequency you require for your family member. It gives you a list of all the services we provide as well as a place for you to enter your contact info. in the event we need to reach you about your family member's services.
Please send me a " Family Request Form" for Salon __________
(community )
Salon Punchcard Information
In each of our communities you are welcome to pay by cash, check, or salon punchcard. In some communities we are able to bill services to your room. If you are having weekly services or regular monthly appointments, we do recommend our salon punchcard.
We have found that a punch card system is a great way to handle your salon finances. You may purchase this card in the salon, leave a check at the front desk or mail it with your Family Request Form to our office at 32 – 235th Place SW Bothell, WA 98021.
We will keep information on file in the salon. At the end of each business day our stylists enter their daily information via our secure website. We have this information at our fingertips immediately and can easily track all services. The services are charged against the card, then when it is full we will send an easy to read statement to you or your family with a summary of your charges to review.
You will find this way you do not need to carry funds with you. You are welcome to modify services at anytime, and this gives us great communication for you to notify us of any upcoming special events we need to be aware of. IE : Mom's having her 80th birthday next month, please be sure she has her hair done and a manicure the day before……..
Making and Keeping Appointments
Most of our communities allow us to leave our appointment book at their front desk when the salon is closed. This is very convienient for you to make and change your time if needed.
While many of our regular residents have a standing weekly appointment, and we do our best to stay on time, things do come up, so we do reserve the right to make a change if needed and will notify those involved as soon as possible. We understand the same if our resident's forget or need to make a change as well.
Many of our residents are independent and make their own appointments. For those that choose, we can set a schedule for regular services and contact or remind your family member that today is the day for their service or haircut!
In our assisted living communities, we work closely with the care givers to have the residents escorted to and from their appointments.
We do not charge a cancellation or no show fee. If they are not available that day we will try the next day and so on. This way you do not have to worry about remembering to get Dad's toe nails trimmed, or Grandma's perm. We do it for you on your request.
Gratuities / Tipping
We do accept and appreciate gratuities for our hardworking stylists, and prefer this to be in writing and taken off the punchcard so as not to lead to any confusion.
Gift Certificates
We do have gift certificates available at each of our salons. They can be purchased in any amount and for any service. We are also happy to gift wrap and deliver your gift certificate to the door of any resident. Most of the front desk staff in any community are happy to provide you with this gift certificate for any last minute occasion. If you need help with this, please contact Barbara at 206 679 – 8339 and front desk staff can be contacted to make this available to you.
Master Card and Visa
At this time we do not accept credit cards as payment. We are accepted with Bill Payer.
So please don't hesitate to call us any time if you have any questions, our management and all the stylists and nail artists on our staff, look forward to working with you to provide the best care for you and your family.
Please contact us to receive our
Welcome Move In Letter
Family Request Form
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